Refund policy

4. Cancellation of workshops/courses

• The following cancellation conditions apply to workshops and courses, as also stated on the product page:

• Up to 10 days before the start: 50% refund of the registration fee.

• Less than 10 days before the start or in case of no-show: no refund.

• In case of illness or force majeure (with proof), a solution will be sought together, for example a voucher or participation at a later date.

• Participants may transfer their registration to someone else, provided that the replacement is notified by email at least 1 day in advance.

• In the event of cancellation of a workshop by studio bxlart (e.g. due to insufficient registrations), a new date will be proposed. If this does not suit, the registration fee will be refunded in full within 14 calendar days.

5. Webshop – Right of withdrawal and return policy

• The customer has the right to withdraw from purchases made via the webshop within 14 calendar days of receiving the product, provided that the product is returned unused, complete, and in its original condition.

• Gift vouchers, personalized products, and custom-made products are excluded from the right of withdrawal.

• Color deviations in glass products cannot constitute grounds for withdrawal.

• Return requests must be made in writing by email, stating the order number.

• Return costs are always borne by the customer.

• After correct receipt of the return package, the purchase amount will be refunded within 14 calendar days.